1. Working languages
AXONE’s standard working languages are German, English, French, Italian and Spanish.
2. Text formatting
Unless otherwise indicated on the order form, texts are delivered in Word. We can also provide texts in Excel, PowerPoint and other standard software programs. On request and if possible, texts can be converted into other formats.
3. Cost estimates and orders
On request, Axone provides a cost estimate prior to order confirmation. However, Axone reserves the right to modify such cost estimates if it deems it necessary. In this case, Axone immediately informs the customer.
An order is only valid when it has been expressly accepted by AXONE.
If an original text is modified after the translation was begun, changes to the translation are billed accordingly.
4. Tariffs
Axone employs a variable billing rate system that is adjusted according to factors such as the difficulty of the text and the language combination. The base tariff will incur a surcharge in the following cases:
Urgent and Priority jobs (delivered the same day or as quickly as possible) are jobs with a deadline that requires the translator to work in the evening after 6pm, at weekends or during holidays. Increase: +50%
Time-consuming texts (e.g. handwritten texts or texts that are difficult to read or contain complex formatting, are increased by agreement
There is a minimum charge of CHF 80.- per job. Each target language is considered a new job.
5. Cancelling an order
Cancellations must be made in writing and as quickly as possible. Work already done, as well as all related costs and expenses, will be billed to the client.
6. Office hours
Monday to Friday from 8am to 6pm. Our offices are closed on the following dates:
Easter (Good Friday and Easter Monday)
Ascension
Whit Monday
1 August
Jeûne Genevois (the Thursday after the first Monday in September)
Christmas/New Year
7. Legal responsibility and jurisdiction
Although our work is always executed with greatest possible care, we cannot assume any liability for the consequences of any inaccuracies, omissions or errors. Complaints must be brought to our attention in writing, within 10 days of reception. This contract is governed by Swiss law.
The Geneva courts have jurisdiction over all disputes arising hereunder. These conditions are subject to modification.